Refund policy

Return & Refund Policy

Last Updated: 26th May 2026

At Vastra Veda, customer satisfaction is important to us. We aim to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

To be eligible for a return, the item must:

  • Be unused, unwashed, and unworn

  • Have all original tags and packaging intact

  • Be in the same condition as received

  • Be returned within [5 days] from the date of delivery

We reserve the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

The following items are generally not eligible for return or exchange:

  • Innerwear and intimate wear

  • Accessories and jewelry

  • Customized or personalized items

  • Clearance or final sale products

  • Gift cards (if applicable)

Products marked as “Non-Returnable” on the product page are not eligible for returns.

3. Return Request Process

To initiate a return, please contact us at:

Email: [tejassoniebusiness@gmail.com]

Please include:

  • Your order number

  • Product details

  • Reason for return

  • Clear photos (if item is damaged or defective)

Our support team will review your request and provide further instructions.

4. Exchange Policy

We offer exchanges for eligible products subject to stock availability.

Customers may request exchanges for:

  • Incorrect size

  • Damaged items

  • Defective products

  • Wrong item received

If the requested replacement item is unavailable, customers may be offered:

  • Store credit

  • Refund

  • Alternative product options

5. Refund Process and Timing

Once the returned item is received and inspected:

  • Approved refunds will be processed within [3–4 working days]

  • Refunds will be issued to the original payment method whenever possible

Depending on your payment provider or bank, it may take additional time for the refund to reflect in your account.

For Cash on Delivery (COD) orders, refunds may be processed via:

  • Bank transfer

  • UPI transfer

  • Store credit

Customers may be asked to provide bank or UPI details for COD refunds.

6. Damaged, Defective, or Incorrect Products

If you receive:

  • A damaged item

  • A defective product

  • An incorrect order

Please contact us within [48 hours] of delivery at [tejassoniebusiness@gmail.com] with:

  • Photos/videos of the product

  • Packaging images

  • Order details

After verification, we will arrange:

  • Replacement

  • Exchange

  • Refund
    as applicable.

7. Return Shipping Costs

If the return is due to:

  • Damaged item

  • Defective product

  • Incorrect item shipped

→ Vastra Veda will bear the return shipping costs.

If the return is due to:

  • Change of mind

  • Incorrect size selected by customer

  • Personal preference

→ Customers may be responsible for return shipping charges.

Shipping charges paid during the original purchase may be non-refundable unless the return is caused by our error.

8. Cancellation Policy

Orders may only be canceled before they are shipped.

Once an order has been dispatched, it cannot be canceled and will instead fall under the return process after delivery.

9. Late or Missing Refunds

If you have not received your refund after the stated processing time:

  1. Check your bank account again

  2. Contact your bank or payment provider

  3. Reach out to us at [tejassoniebusiness@gmail.com]

We will assist you in tracking the refund status.

10. Abuse of Return Policy

We reserve the right to refuse returns, refunds, or exchanges in cases involving:

  • Excessive return requests

  • Fraudulent claims

  • Misuse of products

  • Violation of our store policies

11. Contact Information

For any return, refund, or exchange-related queries, please contact:

Brand Name: Vastra Veda
Email: [tejassoniebusiness@gmail.com]
Return Window: [5 days]
Refund Processing Time: [3–4 working days]

We appreciate your trust in shopping with Vastra Veda and are committed to ensuring a fair and customer-friendly experience.